Questions

FAQ

Quick answers for parents.

๐Ÿ—“๏ธ When does it open?

Tuesday 1 December 2026, at 00:00 SAST. Join the waiting list and you'll hear first.

๐Ÿ’ฐ What does it cost?

Priced at or below big-retailer prices. You untick items you already own, so you don't pay for them again. Launch specials go to the waiting list first.

๐Ÿ“† Can I pay in instalments?

Checkout is with Payfast. Payflex lets a qualifying shopper split the order into 2, 3 or 4 interest-free instalments, first one at checkout. Payflex has to approve SchoolRun SA and the shopper before it appears. More on Payflex.

๐Ÿšš Where do you deliver?

To the school, sorted by class and labelled per learner, or to your home. Order by [DATE] for delivery before the first school day.

๐Ÿซ What if my school isn't listed?

We're now accepting partner schools โ€” ask us to add yours. Check your school, or WhatsApp the SchoolRun SA team.

๐Ÿ”’ What about my personal information?

We handle it in line with POPIA and we don't sell it. Read the privacy note.

๐Ÿ“ฆ Missing or wrong items?

Report within 7 days and we'll replace it.